Investigating destination fascination in destination loyalty: The key role of perceived enjoyment and memorable tourism experiences

Main Article Content

Ela Laela

Abstract

Destination loyalty is the key to long-term relationships with tourists that directly impact destination success. This study examines the relationship between destination fascination, perceived enjoyment, and memorable tourism experiences in forming destination loyalty. The statistical population in this study is mountain tourists in Indonesia. A sample of 300 tourists who fit the criteria were asked to answer the questionnaire. The method used in this research is a survey using structural equation modeling analysis techniques. The results revealed that destination fascination affects perceived enjoyment. Destination fascination also affects memorable tourism experiences. Perceived enjoyment affects memorable tourism experiences. Perceived enjoyment affects destination loyalty. Memorable tourism experience affects destination loyalty. The results of this study make a theoretical contribution by deepening the understanding of destination loyalty. In addition, this research makes a practical contribution to the tourism industry.

Article Details

How to Cite
Laela, E. (2024). Investigating destination fascination in destination loyalty: The key role of perceived enjoyment and memorable tourism experiences. Journal of Tourism, Culinary, and Entrepreneurship (JTCE), 4(2), 227–242. https://doi.org/10.37715/jtce.v4i2.5020
Section
Articles

References

Adityaji, R., Djati, S. P., Oktadiana, H., Kaihatu, T. S., & Oktavio, A. (2023). The Motivation of Tour Guide in Using “Guidemu”: A Mobile Application-Based Tour Guide Service. Proceedings of the International Conference on Economic, Management, Business and Accounting (ICEMBA), 310.

Adongo, C. A., Anuga, S. W., & Dayour, F. (2015). Will They Tell Others to Taste? International Tourists' Experience of Ghanaian Cuisines. Tourism Management Perspectives, 15, 57–64. https://doi.org/10.1016/j.tmp.2015.03.009

Andalecio, A. B. P., & Martin, E. S. (2022). A preliminary study on productivity investments in tourism security of a multi-islands province: Community perspectives for holiday destination holistic strategy for Community-Based Tourism model of Romblon, the Philippines. Journal of Tourism, Culinary, and Entrepreneurship (JTCE), 2(1), 92–120. https://doi.org/10.37715/jtce.v2i1.2644

Arboleda, Q. P. M., Cano, F. M. C., Chu, C. S. G., Rosario, C. K. L. D., Dimalanta, N. E., Macalincag Jr., R. M., & Andalecio, A. B. P. (2023). Giyera sa Droga (War on Drugs): An application of the Theory of Planned Behaviour to the influence of negative word-of-mouth communication to the tourists’ intention to visit the Philippines. Journal of Tourism, Culinary, and Entrepreneurship (JTCE), 3(2). https://doi.org/10.37715/jtce.v3i2.3528

Ayeh, J. K., Au, N., & Law, R. (2013). Predicting the Intention to Use Consumer-Generated Media for Travel Planning. Tourism Management, 35, 132–143. https://doi.org/10.1016/j.tourman.2012.06.010

Berto, R., Massaccesi, S., & Pasini, M. (2008). Do Eye Movements Measured across High and Low Fascination Photographs Differ? Addressing Kaplan's Fascination Hypothesis. Journal of Environmental Psychology, 28(2), 185–191. https://doi.org/10.1016/j.jenvp.2007.11.004

Botti, L., Peypoch, N., & Solonandrasana, B. (2008). Time and Tourism Attraction. Tourism Management, 29(3), 594–596. https://doi.org/10.1016/j.tourman.2007.02.011

Chandralal, L., & Valenzuela, F.-R. (2013). Exploring Memorable Tourism Experiences: Antecedents and Behavioural Outcomes. Journal of Economics, Business and Management, 177–181. https://doi.org/10.7763/joebm.2013.v1.38

Chen, C., & Chen, F. (2010). Experience Quality, Perceived Value, Satisfaction and Behavioral Intentions for Heritage Tourists. Tourism Management, 31(1), 29–35. https://doi.org/10.1016/j.tourman.2009.02.008

Chi, C. G., & Qu, H. (2008). Examining the Structural Relationships of Destination Image, Tourist Satisfaction and Destination Loyalty: An integrated approach. Tourism Management, 29, 624–636. https://doi.org/10.1016/j.tourman.2007.06.007

Dick, A. S., & Basu, K. (1994). Customer Loyalty: Toward an Integrated Conceptual Framework. Journal of the Academy of Marketing Science, 22(2), 99–113. https://doi.org/10.1177/0092070394222001

Hadzami, M. R., & Roostika, R. (2024). Antecedent of Destination Loyalty through Tourists' Fascination. Asian Journal of Economics, Business and Accounting, 24(5), 230–239. https://doi.org/10.9734/ajeba/2024/v24i51301

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle River: Prentice Hall.

Hosany, S., Sthapit, E., & Björk, P. (2022). Memorable Tourism Experience: A Review and Research Agenda. Psychology and Marketing, 39(8), 1467–1486. https://doi.org/10.1002/mar.21665

Indrianto, A. T. L., Oktavio, A., and Nugroho, A. (2022). Pilgrimage Tourism Events in Indonesia: Examining The Relationship of Behavioral Belief, Motivation to Comply, Attitudes, Subjective Norms, and Intention to Partake. Jurnal Aplikasi Manajemen, 20(1), 54–65. http://dx.doi.org/10.21776/ub.jam.2022.020.01.06

Intiar, S., Sirait, E., Wijaya, V., Adityaji, R., & Oktavio, A. (2024). Sport Tourism As Tourism Development In The Lake Toba Area In The Aquabike Jetski World Championship 2023. INNOVATIVE: Journal Of Social Science Research, 4(1), 1026–1036.

Jepson, P., & Whittaker, R. J. (2002). Ecoregions in Context: A Critique with Special Reference to Indonesia. Conservation Biology, 16(1), 42–57. https://doi.org/10.1046/j.1523-1739.2002.01143.x

Joakim, R. L., Irham, M., Haryoko, T., Rowe, K. M. C., Dalimunthe, Y., Anita, S., Achmadi, A. S., McGuire, J. A., Perkins, S., & Bowie, R. C. K. (2023). Geography and Elevation as Drivers of Cloacal Microbiome Assemblages of a Passerine Bird Distributed across Sulawesi, Indonesia. Animal Microbiome, 5(4), 1–12. https://doi.org/10.1186/s42523-022-00219-3

Kaplan, R., & Kaplan, S. (2011). Well-being, Reasonableness, and the Natural Environment. Applied Psychology: Health and Well-Being, 3(3), 304–321. https://doi.org/10.1111/j.1758-0854.2011.01055.x

Kaplan, S. (1983). A Model of Person-Environment Compatibility. Environment and Behavior, 15(3), 311–332. https://doi.org/10.1177/0013916583153003

Kaplan, S. (1995). The Restorative Benefits of Nature: Toward an Integrative Framework. Journal of Environmental Psychology, 15(3), 169–182. https://doi.org/10.1016/0272-4944(95)90001-2

Kemang, K. O., Sechele-Mosimanegape, P., & Mkwizu, K. H. (2023). Tourists’ perception of Gaborone as a tourist destination. Journal of Tourism, Culinary, and Entrepreneurship (JTCE), 3(2). https://doi.org/10.37715/jtce.v3i2.4035

Kim, J. (2010). Determining the Factors Affecting the Memorable Nature of Travel Experiences. Journal of Travel & Tourism Marketing, 27(8), 780–796. https://doi.org/10.1080/10548408.2010.526897

Kim, J., Ahn, K., & Chung, N. (2013). Examining the Factors Affecting Perceived Enjoyment and Usage Intention of Ubiquitous Tour Information Services: A Service Quality Perspective. Asia Pacific Journal of Tourism Research, 18(6), 598–617. https://doi.org/10.1080/10941665.2012.695282

Kim, J. H., Brent Ritchie, J. R., & Tung, V. W. S. (2010). The Effect of Memorable Experience on Behavioral Intentions in Tourism: A Structural Equation Modeling Approach. Tourism Analysis, 15(6), 637–648. https://doi.org/10.3727/108354210X12904412049776

Kim, K. (2008). Analysis of Structural Equation Model for the Student Pleasure Travel Market: Motivation, Involvement, Satisfaction, and Destination Loyalty. Journal of Travel & Tourism Marketing, 24(4), 297–313. https://doi.org/10.1080/10548400802156802

Kyle, G., & Chick, G. (2007). The Social Construction of a Sense of Place. Leisure Sciences, 29(3), 209–225. https://doi.org/10.1080/01490400701257922

Lehto, X., Kirillova, K., Li, H., & Wu, W. (2017). A Cross-cultural Validation of the Perceived Destination Restorative Qualities Scale: The Chinese Perspective. Asia Pacific Journal of Tourism Research, 22(3), 329–343. https://doi.org/10.1080/10941665.2016.1250794

Liu, C. R., Wang, Y. C., Huang, W. S., & Chen, S. P. (2017). Destination Fascination: Conceptualization and Scale Development. Tourism Management, 63, 255–267. https://doi.org/10.1016/j.tourman.2017.06.023

Mkwizu, K. H. (2023). Moderation of novelty on experiences and enjoyment in national parks. Journal of Tourism, Culinary, and Entrepreneurship (JTCE), 3(1), 117–135. https://doi.org/10.37715/jtce.v3i1.3684

Molinillo, S., Japutra, A., & Liébana-Cabanillas, F. (2020). Impact of Perceived Value on Casual Mobile Game Loyalty: The Moderating Effect of Intensity of Playing. Journal of Consumer Behaviour, 19(5), 493–504. https://doi.org/10.1002/cb.1831

Nova Putra, A., Hendra, H., Ayu Wahyuningputri, R., Levyta, F., Arafah, W., & Nurbaeti, N. (2022). The role of stakeholders in creating memorable tourist experience in Benteng Heritage Museum, Tangerang. Journal of Tourism, Culinary and Entrepreneurship (JTCE), 2(1), 54–68. https://doi.org/10.37715/jtce.v2i1.2474

Oppermann, M. (2000). Tourism Destination Loyalty. Journal of Travel Research, 39(1), 78–84. https://doi.org/10.1177/004728750003900110

Pessoa, R. A., Oliveira, O., & Souza, L. L. F. (2022). Factors that Make a Destination Fascinating and Motivate (re)visit. Spanish Journal of Marketing - ESIC, 26(2), 210–230. https://doi.org/10.1108/SJME-12-2021-0231

Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the Relationships between Tourists' Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend. Journal of Travel Research, 56(1), 41–54. https://doi.org/10.1177/0047287515620567

Rashid, B., Chao, H., & Nor Azam, N. R. A. (2021). The antecedents of electronic word of mouth responses in hotel experience evaluation. Journal of Tourism, Culinary, and Entrepreneurship (JTCE), 1(2), 122–139. https://doi.org/10.37715/jtce.v1i2.2238

Rasoolimanesh, S. M., Seyfi, S., Hall, C. M., & Hatamifar, P. (2021). Understanding Memorable Tourism Experiences and Behavioural Intentions of Heritage Tourists. Journal of Destination Marketing & Management, 21, 100621. https://doi.org/10.1016/j.jdmm.2021.100621

Rizqy, A. M. F., & Roostika, R. (2023). Pengaruh Daya Tarik Destinasi Wisata Terhadap Loyalitas Destinasi Melalui Kesejahteraan Subjektif Dan Keterikatan Destinasi Sebagai Mediator (Studi Kasus: Destinasi Wisata Di Magelang Dan Yogyakarta). Selekta Manajemen: Jurnal Mahasiswa Bisnis & Manajemen, 02(03), 77–94. https://journal.uii.ac.id/selma/article/view/29668

Santoso, A. A., & Oktavio, A. (2024). Pengaruh Kesakralan dan Placeness terhadap Kepuasan Berkunjung dengan Perceived Value sebagai Variabel Mediasi pada Pengunjung Upacara Sekaten Yogyakarta. Jurnal Ilmiah Edunomika, 8(2).

Sirakaya-turk, E., Ekinci, Y., & Martin, D. (2015). The Efficacy of Shopping Value in Predicting Destination Loyalty. Journal of Business Research, 68(9), 1878–1885. https://doi.org/10.1016/j.jbusres.2015.01.016

Sthapit, E., & Coudounaris, D. N. (2018). Memorable Tourism Experiences: Antecedents and Outcomes. Scandinavian Journal of Hospitality and Tourism, 18(1), 72–94. https://doi.org/10.1080/15022250.2017.1287003

Sun, X., Chi, C. G., & Xu, H. (2013). Developing Destination Loyalty: The Case of Hainan Island. 43(40871060), 547–577.

Tung, V. W. S., & Ritchie, J. R. B. (2011). Exploring the Essence of Memorable Tourism Experiences. Annals of Tourism Research, 38(4), 1367–1386. https://doi.org/10.1016/j.annals.2011.03.009

Tuu, H. H., & Olsen, S. O. (2010). Nonlinear Effects between Satisfaction and Loyalty: An Empirical Study of Different Conceptual Relationships. Journal of Targeting, Measurement and Analysis for Marketing, 18(3–4), 239–251. https://doi.org/10.1057/jt.2010.19

Um, S., Chon, K., & Ro, Y. (2006). Antecedent of Revisit Intention. Annals Of Tourism Research, 33(4), 1141–1158. https://doi.org/10.1016/j.annals.2006.06.003

Wang, Y. C., Liu, C. R., Huang, W. S., & Chen, S. P. (2020). Destination Fascination and Destination Loyalty: Subjective Well-Being and Destination Attachment as Mediators. Journal of Travel Research, 59(3), 496–511. https://doi.org/10.1177/0047287519839777

Woosnam, K. M., Jiang, J., Van Winkle, C. M., Kim, H., & Maruyama, N. (2016). Explaining Festival Impacts on a Hosting Community through Motivations to Attend. Event Management, 20(1), 11–25. https://doi.org/10.3727/152599516X14538326024919

Yoon, Y., & Uysal, M. (2005). An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model. Tourism Management, 26, 45–56. https://doi.org/10.1016/j.tourman.2003.08.016

Zhang, H., Wu, Y., & Buhalis, D. (2017). A Model of Perceived Image, Memorable Tourism Experiences and Revisit Intention. Journal of Destination Marketing & Management, 1–11. https://doi.org/10.1016/j.jdmm.2017.06.004