Gondokusumo M, Dewi, S.E., M.M2 YK. PENGARUH HOTEL IMAGE, SERVICE QUALITY, DAN PERCEIVED VALUE TERHADAP CUSTOMER SATISFACTION HOTEL BINTANG 5 DI SURABAYA PADA MASA PANDEMI COVID - 19. PERFORMA [Internet]. 2023 Feb. 20 [cited 2026 Feb. 19];8(1):102-14. Available from: https://ojs.somebut.my.id/index.php/performa/article/view/3011