Armine, Jessica, and Liliana Dewi. “PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, DAN EMPATHY TERHADAP KEPUASAN KONSUMEN FLOSLAND”. PERFORMA 2, no. 5 (July 11, 2018): 661–670. Accessed February 19, 2026. https://ojs.somebut.my.id/index.php/performa/article/view/600.