LAMUSU, Michelle Aprilia; SARI , Erlina Dwi Ratna. Pengaruh E-Service Quality dan Purchase Intention dengan mediasi Customer Satisfaction terhadap Customer Loyalty pada pelanggan online shopping Tokopedia di Surabaya. PERFORMA, [S. l.], v. 8, n. 4, p. 439–449, 2023. DOI: 10.37715/jp.v8i4.3992. Disponível em: https://ojs.somebut.my.id/index.php/performa/article/view/3992. Acesso em: 19 feb. 2026.