GONDOKUSUMO, Michelle; DEWI, S.E., M.M2, Yuli Kartika. PENGARUH HOTEL IMAGE, SERVICE QUALITY, DAN PERCEIVED VALUE TERHADAP CUSTOMER SATISFACTION HOTEL BINTANG 5 DI SURABAYA PADA MASA PANDEMI COVID - 19. PERFORMA, [S. l.], v. 8, n. 1, p. 102–114, 2023. DOI: 10.37715/jp.v8i1.3011. Disponível em: https://ojs.somebut.my.id/index.php/performa/article/view/3011. Acesso em: 19 feb. 2026.