PENINGKATAN EMPLOYEE ENGAGEMENT PADA PERUSAHAAN RITEL DI INDONESIA
Main Article Content
Abstract
-
Article Details

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Bakker AB, Demerouti E, Verbeke W. (2004). Using the job demands–resources model to predict burnout and performance. Hum. Resour. Manag. 43:83–104.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology. 22 (3) 309–328. https://doi.org/10.1108/02683940710733115.
Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work and Stress, 22 (3) 187–200. doi:10.1080/02678370802393649.
Bion, W. R. (1961). Experiences in Groups. New York Basic Books.
Butler, S. S., Brennan-Ing, M., Wardamasky, S., & Ashley, A. (2014). Determinants of longer job tenure among home care aides: What makes some stay on the job while others leave? Journal of Applied Gerontology, 33, 164–188. doi:10.1177/0733464813495958.
Buttner, E. E., Lowe, K., & Billings-Harris, L. (2012). An empirical test of diversity climate dimensionality and relative effects on employee of color outcomes. Journal of Business Ethics, 110, 247–258. doi:10.1007/s10551-011-1179-0.
Farndale, E. & Murrer, I. (2015). Job resources and employee engagement: a cross-national study. Journal of Managerial Psychology, 30, 610–626. doi:10.1108/jmp09-2013-0318.
Festing, M. & Schafer, L. (2014). Generational challenges to talent management: A framework for talent retention based on the psychological-contract perspective. Journal of World Business, 49, 262–271. doi:10.1016/j.jwb.2013.11.010.
Freud, S. (1922). Group Psychology and the Analysis of the Ego. London: International Psychoanalytic Press.
Garg, K., Dar, I. A., & Mishra, M. (2018). Job satisfaction and work engagement: a study using private sector bank managers. Advances in Developing Human Resources, 20(1) 58–71. tps://doi.org/10.1177/1523422317742987.
Goffman, E. (1961). Asylums, Doubleday Anchor. New York, NY. Hayes, T. M. (2015). Demographic characteristics predicting employee turnover intentions (Doctoral dissertation). Available
from ProQuest Dissertation and Theses Database. (UMI No. 3728489).
Hallberg, U.E. & Schaufeli, W.B. (2006). “Same Same” but Different? Can Work Engagement Be Discriminated from Job Involvement and Organizational Commitment? European Psychologist, 11, 119–127. http://dx.doi.org/10.1027/1016-9040.11.2.119.
Johnson, K. R., Park, S., & Bartlett, K. R. (2018). Perceptions of customer service orientation, training, and employee engagement in Jamaica’s hospitality sector. European Journal of Training and Development, 42 (3/4) 191–209. doi:10.1108/ejtd-11-2017-0094.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.
Luigi Stirpe, Silvia Profili, & Alessia Sammarra (2022). Satisfaction with HR practices and employee performance: A moderated mediation model of engagement and health. European Management Journal, 40 (2022) 295–305. https://doi.org/10.1016/j.emj.2021.06.003.
Moore. (2020). Effects of employer management on employee recruitment, satisfaction, engagement, and retention on large US dairy farms. American Dairy Science Association®. Published by Elsevier Inc. and Fass Inc. https://doi.org/10.3168/jds.2019-18025.
Mangkunegara, A. (2017). Manajemen Sumber Daya Manusia Perusahaan. PT Remaja Rosdakarya.
Merton, R. K. (1957). Social Theory and Social Structure. New York: Free Press of Glencoe.
Nevianto et al. (2021). Factors Affecting Employee Engagement and Its Relation to Employee Performance. Journal of Research in Business, Economics, and Education, Vol. 3 E-ISSN 2686-6056.
Rina Anindita Adventia Emilia Seda. (2018). How employee engagement mediates the influence of individual factors toward organizational commitment. http://dx.doi.org/10.21511/ppm.16(1).2018.27.
Robertson-Smith, G. & Markwick, C. (2009). Employee Engagement: A Review of Current Thinking. Brighton, UK: Institute for Employment Studies. https://www. employment-studies.co.uk/system/files/resources/files/469.pdf.
Saber, D. A. (2013). Generational differences of the frontline nursing workforce in relation to job satisfaction: What does the literature reveal? The Health Care Manager, 32, 329–335. doi:10.1097/HCM.0b013e3182a9d7ad.
Saks, A. M. & Gruman, J. A. (2014). What do we really know about employee engagement? Human Resource Development Quarterly. 25, 155–182. doi:10.1002/hrdq.21187.
Salanova M., Agut S., & Peiró J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. J. Appl. Psychol., 90:1217–27.
Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement. 66, 701–716. doi:10.1177/0013164405282471.
Shuck, B. & Wollard, K. (2010). Employee engagement and HRD: A seminal review of the foundations. Human Resource Development Review. 9, 89–110. doi:10.1177/1534484309353560.
Slater, P. E. (1966). Microcosms. New York: Wiley.
Teimouri et al. (2016). Study of the relationship between employee engagement and organisational effectiveness. International Journal Business Excellence, Vol. 10, No. 1, 2016.
Tejaswi Bhuvanaiah & R. P. Raya. (2014). Employee Engagement: Key to Organizational Success. SCMS Journal of Indian Management.
Wang, C. & Chen, H. (2019). Relationship among workplace incivility, work engagement, and job performance. Journal of Hospitality and Tourism, DOI 10.1108/ JHTI-09-2019-0105.
Xanthopoulou D., Bakker A. B., Demerouti E. & Schaufeli, W. B. (2009) Work engagement and financial returns: A diary study on the role of job and personal resources. Journal of Occupational and Organizational Psychology, 82: 183–200.
Xiao, M. L. & Duan, L. (2014). Job engagement of employees in state-owned enterprises: Construct clarification and scale development. Organizational management, 1, 35–41. http://dx.doi.org/10.16471/j.cnki.11-2822/c.2014.01.017.
Yuri S. Scharp, Arnold B. Bakker, & Kimberley Breevaart. (2020). Playful work design and employee work engagement: A self-determination perspective. http://doi.org/10.1016/j.jvb.2022.103693.

