Implementing Business Process Reengineering as an Entrepreneurial Innovation Strategy to Support Agile Transformation in Universities
Article Sidebar
Main Article Content
Abstract
This study aims to examine the effect of Business Process Reengineering (BPR) on business process knowledge and departmental performance, and to investigate the moderating effect of process knowledge. The research was conducted in UC's non-academic departments using a quantitative method grounded on Partial Least Squares (PLS). Data collection was from 66 participants, comprising heads of departments and section heads who had been exposed to IPE (Integrity, Professionalism, and Entrepreneurship) training and embodied a unifying entrepreneurial orientation. The results show that BPR has a positive and significant effect on departmental performance and enhances process understanding. However, process comprehension has a weaker effect on performance and does not mediate the BPR-performance association. These findings suggest that the efficiency of BPR in improving performance is better uncovered by good information systems and governance structures that rely on KPIs. Moreover, use of BPR in UC improves operating efficiency and institutional flexibility, i.e., responding and adapting quickly to external developments. Moreover, BPR is a tangible expression of the institution's entrepreneurial spirit of innovation and work process reengineering for increased value and durable competitive advantage. This supports one of UC's fundamental entrepreneurial university traits.
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Aberle, D., & Henkel, J. (2017). The development of a questionnaire to measure business process maturity. European Journal of Management Issues, 25(3–4), 125–134. https://doi.org/10.15421/191716
Acquah, I. S. K., Quaicoe, J., & Arhin, M. (2023). How to invest in total quality management practices for enhanced operational performance: Findings from PLS-SEM and fsQCA. TQM Journal, 35(7), 1830–1859. https://doi.org/10.1108/TQM-05-2022-0161
Ahmad, T., Van Looy, A., & Shafagatova, A. (2024). Business process performance: Investigating the impact of process-oriented appraisals and rewards on success. Business and Information Systems Engineering, 66(1), 67–84. https://doi.org/10.1007/s12599-023-00820-z
Darino, L., Sieberer, M., Vos, A., & Williams, O. (2019). Performance management in agile organizations. McKinsey & Company.
Ererdi, C., & Durgun, E. U. (2020). Conceptual review of leadership on organizational performance. Business & Management Studies: An International Journal, 8(1), 1044–1095. https://doi.org/10.15295/bmij.v8i1.1336
Glavan, L. M., & Vukšić, V. B. (2017). Examining the impact of business process orientation on organizational performance: The case of Croatia. Croatian Operational Research Review, 8(1), 137–165. https://doi.org/10.17535/crorr.2017.0009
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R. Switzerland: Springer.
Harb, H., & Abazid, M. (2018). An overview of the business process re-engineering in higher education. Asian Journal of Management Sciences & Education, 7(2), 99-106.
Herzog, N. V., Polajnar, A., & Tonchia, S. (2007). Development and validation of business process reengineering (BPR) variables: A survey research in Slovenian companies. International Journal of Production Research, 45(24), 5811–5834. https://doi.org/10.1080/00207540600854992
Holbeche, L. (2015). The agile organization: How to build an innovative, sustainable and resilient business. Great Britain: Kogan Page Limited.
Homaidi, A., Lidimilah, L. F., Yunita, I., Saleh, T., Prasetyo, J. D., & Fatah, Z. (2022). Implementasi business process modelling notation untuk pemodelan proses bisnis LP2M perguruan tinggi XYZ. Jurnal Simantec, 11(1), 41–52. https://doi.org/10.21107/simantec.v11i1.15362
Iskandar, I., Yaniwati, R., Pradja, N. S., Jumantini, E., & Mulyati, S. (2024). The influence of business environment on entrepreneurial behavior through motivation and competitive advantage as mediators. Jurnal Entrepreneur dan Entrepreneurship, 13(1), 27–38. https://doi.org/10.37715/jee.v13i1.4101
Kumar, R., Singh, K., & Jain, S. K. (2022). Assessment of agile manufacturing impact on business performance of Indian manufacturing industry: A PLS-SEM approach. Sustainable Manufacturing and Service Economics, 1, 100001. https://doi.org/10.1016/j.smse.2022.100001
Laue, R., & Gadatsch, A. (2011). Measuring the understandability of business process models - Are we asking the right questions? In Lecture notes in business information processing (pp. 37–48). https://doi.org/10.1007/978-3-642-20511-8_4
Liu, L., & Chen, L. (2024). Investigating business process management on environmental performance considering the mediating role of information technology. Heliyon, 10(23), e39714. https://doi.org/10.1016/j.heliyon.2024.e39714
Papadopoulos, G. A., Wojtkowski, W., Wojtkowski, G., Wrycza, S., & Zupancic, J. (2010). Information systems development: Towards a service provision society. US: Springer.
Pasaribu, R. D., Anggadwita, G., Hendayani, R., Kotjoprayudi, R. B., & Apiani, D. I. N. (2021). Implementation of business process reengineering (BPR): Case study of official trip procedures in higher education institutions. Journal of Industrial Engineering and Management, 14(3), 622–644. https://doi.org/10.3926/jiem.3403
Pramartha, C. R. A., & Mimba, N. P. S. H. (2020). Udayana University international student management: A business process reengineering approach. ComTech: Computer, Mathematics and Engineering Applications, 11(2), 57–64. https://doi.org/10.21512/comtech.v11i2.6383
Puspitasari, V., & Jannah, M. (2021). Analisis pengaruh manajemen rekod dan manajemen risiko terhadap bisnis proses perusahaan menggunakan metode structural equation modeling (SEM). Jurnal Ilmu Informasi, Perpustakaan, dan Kearsipan, 23(2), 67-77. https://doi.org/10.7454/jipk.v23i2.001
Rahadi, D. R. (2023). Pengantar partial least square structural equation model (PLS-SEM). Tasikmalaya: Lentera Ilmu Madani.
Rigby, D., Sutherland, J., & Takeuchi, H. (2016, May). Embracing agile. Harvard Business Review. https://hbr.org/2016/05/embracing-agile
Rosita, L. (2022). Business process mapping in entrepreneurial universities. JATISI (Jurnal Teknik Informatika dan Sistem Informasi), 9(3), 1–5. https://doi.org/10.35957/jatisi.v9i3.2992
Simamora, B. H., Kosasih, W., Natalia, N., Rudi, R., & Leonita, L. (2020). Modelling and mapping university business process level 1. Proceedings of the 2nd African International Conference on Industrial Engineering and Operations Management, Harare, Zimbabwe, December 7-10, 2020 (pp. 2217-2226).
Taskymbayeva, L. A., Shaikh, A. A., & Salimbayeva, R. A. (2022). Application of business process management methods in higher education institutions. Central Asian Economic Review, 3, 45–55. https://doi.org/10.52821/2789-4401-2022-3-45-55
Tisha, T. A., Shibly, M. M. A., Tuhin, R. A., & Reza, A. W. (2023). Modeling and classification of departmental business processes of a Bangladeshi university. Indonesian Journal of Electrical Engineering and Computer Science, 29(2), 1113–1121. https://doi.org/10.11591/ijeecs.v29.i2.pp1113-1121
Van Looy, A. (2021). A quantitative and qualitative study of the link between business process management and digital innovation. Information & Management, 58(2), 103413. https://doi.org/10.1016/j.im.2020.103413
Xu, M., Zhang, Y., Sun, H., Tang, Y., & Li, J. (2024). How digital transformation enhances corporate innovation performance: The mediating roles of big data capabilities and organizational agility. Heliyon, 10(14), e34905. https://doi.org/10.1016/j.heliyon.2024.e34905
Yuliawati, R., & Alinsari, N. (2022). Pengaruh modal intelektual terhadap nilai perusahaan dengan profitabilitas sebagai variabel moderasi. Owner: Riset dan Jurnal Akuntansi, 6(3), 1698–1708. https://doi.org/10.33395/owner.v6i3.939
Yusuf, R., Wahyuni, E. D., & Sari, Z. (2024). Business Process Reengineering (BPR) pada penerbitan buku di UPT. Universitas Mataram Press. Jurnal Repositor, 5(4), 865-884. https://doi.org/10.22219/repositor.v5i4.32087